How can we help you?

Welcome to the Fatiha Tech Help Center. Browse the categories below to find guidance on setting up your business, running daily sales, managing inventory and accounts, handling online orders, controlling user access and resolving common technical issues. If you cannot find what you need, our support team is here to assist.

Getting Started

Everything you need to move from a fresh account to live daily operation.

Account setup

Sign in with the credentials provided during onboarding, set a strong password and complete your profile information. Keep the primary administrator account with a responsible person, since it controls user creation and system settings.

Business setup

Enter your business name, address, contact details, logo, invoice header information and other basic preferences such as currency and financial period. These settings appear on invoices and reports, so it is best to complete them before starting live entries.

Branch setup

Create each outlet, showroom or office as a branch. Branch-level setup lets you track sales, stock and expenses separately while still seeing consolidated reports for the whole business.

Warehouse setup

Define the warehouses or store rooms where stock is physically kept, and link them to the relevant branches. Accurate warehouse setup is what makes stock transfer and location-wise stock reports meaningful.

User setup

Create separate accounts for each staff member rather than sharing one login. Assign each user a role and the branches they are allowed to access, so that activity can be traced and sensitive areas stay restricted.

Initial configuration

Before going live, prepare your product list and categories, units, price and discount rules, customer and supplier records, opening stock and opening balances, and any tax settings applicable to your business. A short test period with sample entries is recommended before real transactions begin.

Sales & POS

Creating sales

Open the POS or sales screen, select the customer (or continue as a walk-in customer), add products by search, barcode or serial where applicable, adjust quantity, and confirm the sale.

Invoices

Every completed sale generates an invoice that can be printed or reprinted from the sales list. Invoice layout reflects your business setup information, so review that setup if printed details look wrong.

Payments

Record full payment at the counter, or record a partial payment and keep the balance as due. Later collections can be posted against the customer's outstanding invoices so the ledger stays accurate.

Discounts

Apply discounts on an item or on the invoice total, depending on how your system is configured. Where discount permission is restricted by role, only authorised users will see the option.

Sales returns

Process a return against the original invoice so stock and the customer balance adjust together. Returns should be recorded in the system rather than handled manually, otherwise stock and accounts will not match.

Purchase & Inventory

Products

Create products with name, category, unit, purchase and sale price, and identifiers such as barcode or serial where your business uses them. Consistent naming and category structure makes reporting far more useful.

Purchase

Record purchases against a supplier, entering quantity, rate and the receiving warehouse. Purchase entries increase stock and create the supplier payable at the same time.

Stock management

Track stock by product, branch and warehouse, and use stock transfer to move goods between locations so each location's figures stay correct.

Stock adjustment

Use adjustment entries for damage, loss, expiry or corrections found during physical counting. Always record a clear reason so the adjustment can be explained during review or audit.

Warehouse

Review stock warehouse by warehouse to confirm physical counts, plan reorders and identify slow-moving items.

Stock reports

Use current stock, stock movement, low-stock and valuation reports to understand what you hold, what is moving and where money is tied up.

Accounting

Customer ledger

View each customer's invoices, payments, returns and running balance to follow up dues accurately.

Supplier ledger

View purchases, payments and adjustments for each supplier and check what remains payable.

Cashbook

Monitor cash and bank receipts and payments to reconcile against physical cash and bank statements.

Expenses

Record operating expenses such as rent, utilities, salaries, transport and maintenance under proper expense heads so profitability reflects real costs.

Journal

Post adjusting entries that do not arise from a sale or purchase. Journal access is normally limited to accounts users.

Profit & Loss

Review income, cost and expenses for a selected period to see operating results by branch or for the whole business.

Balance Sheet

Review assets, liabilities and equity as of a chosen date. Accuracy depends on complete opening balances and consistent daily entry.

E-commerce

Products

Publish selected products online with images, descriptions and online prices, keeping the same product records used for in-store stock.

Online orders

Incoming orders appear in the order list for confirmation, packing and delivery, so the online channel is handled alongside counter sales.

Payment integration

Where a payment gateway is enabled, online payment status is reflected against the order. Gateway availability and charges depend on your own account with the provider.

Courier integration

Where a courier integration is enabled, delivery information can be passed to the courier and status updates tracked against the order.

Order management

Update order status through processing, delivery, completion, cancellation or return so stock and accounts stay aligned with what actually happened.

Users & Permissions

Users

Add, edit or deactivate user accounts. Deactivate promptly when a staff member leaves rather than reusing their login.

Roles

Group permissions into roles such as administrator, manager, cashier, storekeeper or accounts, and assign users to the role that fits their job.

Permissions

Control which modules and actions each role can access — for example who may give discounts, edit prices, delete entries or view financial reports.

Branch access

Restrict users to their own branch where required, while giving management consolidated visibility.

Reports

Sales reports

Review sales by date, branch, product, category, customer or user, and compare periods to see trends.

Purchase reports

Analyse purchases by supplier, product and period to control buying and verify supplier balances.

Inventory reports

Check stock position, movement, adjustments and valuation across branches and warehouses.

Accounting reports

Access ledgers, cashbook, expense summaries, profit & loss and balance sheet for financial review. Where export is available, reports can be downloaded for sharing with your accountant.

Billing & Subscription

Plans

Your plan defines the modules, users, branches and other limits available to you. If your business grows, an upgrade may be required.

Payments

Subscription payments are made in advance for each billing period. Keep payment references for your records.

Invoices

Invoices for your subscription and services are issued by Fatiha Tech; contact us if you need a copy or a correction.

Subscription

Renewal keeps access continuous. If payment is not received, access to the service and support may be suspended until it is settled.

Cancellation

Cancellation is requested in writing and takes effect according to your agreement. Export any data you need before access closes. Refund eligibility is explained in our Return & Refund Policy.

Technical Support

Login problems

Confirm the correct username, check whether the account is active, and reset the password through the administrator if needed. If the problem continues, contact support with the exact message shown.

System issues

For unexpected errors, note the module, the steps you took and the message displayed, and try again after refreshing. Sharing a screenshot helps us reproduce the issue quickly.

Data issues

If a figure looks wrong, first check the date range, branch and warehouse filters, then look for duplicate, missing or incorrectly dated entries. Contact support with the specific invoice or reference number for faster review.

Integration issues

For payment, SMS or courier problems, verify that your provider account is active, credentials are valid and any balance or package is available. Some failures originate with the provider and are resolved on their side.

Performance issues

Slow operation is often caused by internet connectivity, device condition, browser cache or very wide report filters. Try a narrower date range and a stable connection, then contact support if the problem persists.

Need More Help?

If the guidance above does not resolve your question, our support team can help. Please reach out through the contact details published on our Contact page, using the support channel confirmed to you during onboarding.

To help us respond faster, include your business name, the branch and module concerned, what you expected to happen, what actually happened, and any invoice or reference number and screenshot available.

You may also find quick answers in our FAQ. Details of how our services and support are delivered are set out in our Service Policy.