Frequently Asked Questions

Answers to the questions we hear most often from business owners about our software, services, implementation, support and policies. For step-by-step usage guidance, visit our Help Center.

General

What is Fatiha Tech?

Fatiha Tech is a Bangladesh-based IT and software solutions company. We provide business management software and related IT services that help businesses run sales, inventory, accounting and operations on one system.

What services does Fatiha Tech provide?

Business management and POS software, inventory and accounting modules, sales and purchase management, e-commerce solutions, website development, custom software, mobile applications, business automation, HR & payroll solutions, data migration, implementation, staff training, technical support, API integrations, and hosting or server-related IT services where applicable.

Who can use Fatiha Tech solutions?

Retailers, grocery and super shops, electronics and fashion outlets, furniture showrooms, trading businesses, manufacturers, service and repair businesses, e-commerce sellers, and other SMEs and organisations.

Is Fatiha Tech suitable for small businesses?

Yes. A single counter or single-branch business can start with the essential modules and add more as the business grows.

Can I request a demo?

Yes. You can request a demo through our contact channels, and we will walk you through the modules that match your business type.

Do you provide consultation?

Yes. We discuss your workflow, branches, products and reporting needs first, then recommend a suitable solution and scope.

Software

What software solutions are available?

Business management software covering POS and sales, purchase, inventory, accounting, reporting and user control, plus e-commerce and custom modules depending on the plan and agreement.

Can software be customized?

Customisation is possible in many cases after a feasibility review. Scope, timeline and cost are confirmed in writing before work starts.

Can I manage multiple branches?

Yes, multi-branch operation is supported, subject to your plan. You can track each branch separately and view consolidated reports.

Can multiple users use the system?

Yes. You can create separate users with roles, permissions and branch-level access. The number of users allowed depends on your plan.

Can existing data be migrated?

Yes, we can assist with migrating products, customers, suppliers, opening stock and outstanding balances. Results depend on the structure and accuracy of the data you provide.

Can I import product data?

Product data can generally be imported from a prepared file format. Our team will guide you on the required structure.

Does the system support inventory?

Yes — stock by branch and warehouse, transfers, adjustments, low-stock visibility and stock reports.

Does it support accounting?

Yes — customer and supplier ledgers, cashbook, expenses, journal entries, profit & loss and balance sheet, based on the modules in your plan.

Does it support POS?

Yes. POS billing supports fast invoicing, payment collection, discounts, returns and barcode or serial-based selling where applicable.

Industries

Do you have a solution for retail shops?

Yes. Retail setups typically use POS billing, stock control, customer dues and daily sales reporting.

Is it suitable for a grocery or super shop?

Yes. Grocery and super shops usually need fast barcode billing, multiple units, high SKU counts and daily stock checks — all common requirements we support.

Can it handle an electronics showroom?

Electronics businesses often need serial tracking, installment sales, due collection and warranty-related records; these can be configured where included in your scope.

Does it work for a fashion or clothing store?

Yes. Fashion outlets typically use variant-based products such as size and colour, along with season-wise sales analysis.

Can it be used for a furniture business?

Yes. Furniture showrooms commonly need order-based selling, advance payment, delivery tracking and larger-ticket invoicing.

Do you support e-commerce businesses?

Yes. Online store, online orders, and payment and courier integrations can be provided where the required provider accounts are available.

Is it suitable for trading businesses?

Yes. Trading operations typically use purchase and sales management, supplier and customer ledgers, warehouse stock and margin reporting.

Can it be used in manufacturing?

Production-related requirements such as raw material consumption and finished goods handling can be addressed depending on the modules and customisation agreed.

Do you have anything for service & repair businesses?

Service and repair workflows such as job intake, service charges, parts usage and delivery to the customer can be supported based on the agreed scope.

Custom Development

Do you develop custom software?

Yes. We build purpose-made applications where standard software cannot cover the workflow, working from a documented requirement.

Do you develop websites?

Yes — business websites, corporate websites and e-commerce storefronts.

Do you develop mobile apps?

Yes, subject to the platforms and features agreed in the project scope.

Can you integrate third-party APIs?

Yes, where the provider offers a suitable API and you hold the required account. Payment gateways, SMS services, courier services and similar integrations are common.

Can you customize an existing system?

We can customise systems we supply. For a third-party system, feasibility depends on access, documentation and code availability, and would be assessed before any commitment.

Implementation & Training

Do you provide implementation?

Yes. Implementation typically covers business, branch, warehouse, user and product setup, opening balances, testing and supported go-live.

Can you migrate existing data?

Yes, based on the data you supply. Incomplete or inconsistent source data may need cleaning before migration.

Do you provide staff training?

Yes. Training covers daily operation for the relevant roles. Session count and mode depend on your agreement, and additional sessions can be arranged.

How does software deployment work?

After setup, configuration, data preparation and your team's verification, the system is moved to live use. Deployment may be handled remotely or on-site depending on the project. Details are described in our Service Policy.

Payment & Subscription

What payment methods are available?

Accepted payment methods are confirmed at the time of quotation or invoicing. Please check with our team for the options currently available for your engagement.

How does subscription work?

Subscriptions are paid in advance for each billing period, and access continues while the subscription remains active.

Can I change my plan?

Yes, plan changes are generally possible. Upgrades may be needed if you exceed the users, branches or modules included in your current plan.

Can I cancel a subscription?

Yes, by written request and subject to the notice period in your agreement. Cancellation stops future renewals.

Are refunds available?

Refunds are considered case by case, and many services are non-refundable once delivered or consumed. Please see our Return & Refund Policy.

Support

How can I contact support?

Through the support channel confirmed to you during onboarding, or the contact details on our Contact page.

Do you provide technical support?

Yes. Support scope and coverage depend on your plan, project agreement or maintenance contract.

Do you provide maintenance?

Yes, where a maintenance arrangement is in place. It typically covers updates, patches and defect fixes within the agreed scope.

How are bugs handled?

Reported issues are reviewed, reproduced where possible and prioritised by operational impact, with issues affecting live business handled first.

Can I request new features?

Yes. Requests are assessed for feasibility. Some may appear in a future release, while others may be quoted as customisation.

Security & Data

How is customer information handled?

As described in our Privacy Policy — collected for defined purposes, shared only where necessary, and not sold.

Is business data protected?

We apply reasonable technical and organisational measures, including access control and role-based permissions. No system can be described as completely secure, and we do not claim any compliance certification we do not hold.

Who can access business data?

Your authorised users, according to the roles and branch access you assign. Our personnel access business data only when reasonably necessary for implementation, migration or a support request.

Can customers export their data?

Reports and data can generally be exported where the module supports it. For a broader export, contact our team.

What happens to data after service cancellation?

Retention after cancellation depends on your plan or agreement, so we recommend exporting anything you need before access closes. Retention and deletion are covered in our Privacy Policy.

Refund & Cancellation

Can I cancel a service?

Yes, by written request, subject to the notice period and conditions in your agreement.

Can I get a refund?

Refund requests are reviewed individually against the agreement, work delivered and costs incurred. Not every payment is refundable.

Are custom development payments refundable?

Generally not for work already completed or delivered. Eligibility depends on project progress, delivered work and agreement terms.

Are third-party charges refundable?

Third-party charges such as domains, hosting, SMS, gateway or courier fees follow the provider's own refund policy, and we cannot refund what the provider does not refund. Full details are in our Return & Refund Policy and Terms & Conditions.